Return & Refund Policy

Return Eligibility

Helix North will accept returns within 30 days of the purchase date under the following conditions:

Shipping damage: Products that arrived damaged due to shipping mishandling.
Manufacturer defects: Products with manufacturing defects that affect quality or usability.
Incorrect items: If you received a product different from what you ordered.

Due to the fragile and sensitive nature of peptide products, we generally cannot accept returns on opened items. However, we will review reasonable cases on an individual basis and work with you to find a fair resolution.

How to Initiate a Return

To start a return, follow these steps:

1

Contact Us

Email us via our contact page with your order number and reason for return.

2

Receive RMA

We will review your request and issue a Return Merchandise Authorization (RMA) number if approved.

3

Ship It Back

Ship the product back with the RMA number clearly marked on the package.

Do not ship returns without first receiving an RMA number. Returns sent without authorization may not be processed.

Refund Process

Once we receive your returned product and verify the condition, we will process your refund. Please note:

Refunds are processed within 7 business days of receiving the returned item.
Refunds will be issued to the original payment method used for the purchase.
Original shipping costs are non-refundable unless the return is due to our error (wrong item, defective product).

Damaged or Lost Shipments

If your order arrives damaged:

Take photos of the damaged packaging and products before opening or discarding any materials.
Contact us within 48 hours of delivery with your order number and photos.
We will arrange a replacement shipment or full refund at no additional cost to you.

If your package is lost in transit, we will work with the shipping carrier to locate it. If the carrier deems the package lost, we will reship your order at no cost.

Non-Returnable Items

The following items cannot be returned:

Products that have been opened, reconstituted, or used.
Products returned after the 30-day return window.
Products returned without a valid RMA number.
Products that were stored improperly after delivery (e.g., not refrigerated when required).

Exchanges

We do not offer direct exchanges. If you would like a different product, please initiate a return for the original item and place a new order for the desired product.

Contact

For return inquiries, please reach out through our contact page. Include your order number and a brief description of the issue for the fastest response.